Contact Us

We're here to help

Write to us at info@coccomiami.com or use the form below. We answer every message within one business day, Monday through Friday.

Prefer to chat? Message us on WhatsApp or text us at +1 (786) 321-4782.

To help us answer on the first reply, include your order number if your question is about an order, and the style name if it's about a specific pair.

Quick answers

  • Where is my order? Delivery takes 15 to 20 days from the day you order — or 7 to 15 days for pairs marked Ready to ship. See the Shipping Policy.
  • I need a different size. Exchanges are free and unlimited in the United States, with a prepaid UPS label both ways. Outside the United States, return shipping is paid by you. See Returns & Exchanges.
  • What size am I? Our shoes run true to size. Every product page has a Size Chart in centimeters and inches.
  • Will I pay customs? No. We cover all import duties and customs fees, in every country we ship to.
  • Everything else. Most questions are answered in our FAQs.

Cocco Miami LLC

7131 Grand National Drive, Suite 103
Orlando, FL 32819
United States
Phone & WhatsApp: +1 (786) 321-4782

This is our business and returns address. Please request a prepaid return label at info@coccomiami.com before sending anything back.

You can also find us on Instagram.