Contact Us

We're here to help

Write to us at info@coccomiami.com or use the form below. We answer every message within one business day, Monday through Friday.

To help us answer on the first reply, include your order number if your question is about an order, and the style name if it's about a specific pair.

Quick answers

  • Where is my order? Delivery takes 15 to 20 days from the day you order — or 7 to 15 days for pairs marked Ready to ship. See the Shipping Policy.
  • I need a different size. Exchanges are free and unlimited in the United States, with a prepaid UPS label both ways. Outside the United States, return shipping is paid by you. See Returns & Exchanges.
  • What size am I? Our shoes run true to size. Every product page has a Size Chart in centimeters and inches.
  • Will I pay customs? No. We cover all import duties and customs fees, in every country we ship to.
  • Everything else. Most questions are answered in our FAQs.

Cocco Miami LLC

7131 Grand National Drive, Suite 103
Orlando, FL 32819
United States

This is our business and returns address. Please request a prepaid return label at info@coccomiami.com before sending anything back.

You can also find us on Instagram.