Refund policy

30-Day Returns & Free Exchanges

Not the right fit? You have 30 days from the day your order is delivered to return or exchange it — with a free prepaid UPS label, on us.

How to start a return or exchange

Email info@coccomiami.com with your order number and tell us whether you would like a refund or a different size. We will send you a prepaid UPS return label within one business day. Drop the package off at any UPS location.

What we accept

  • Requested within 30 days of delivery.
  • Unworn, with no signs of wear — please try your shoes on carpet.
  • Returned in the original shoe box, protected by an outer shipping box.
  • All original inserts and dust bags included.

What we cannot accept

  • Shoes with signs of wear: scuffed soles, creased leather, or marks on the heel or toe.
  • Returns shipped with the shoe box used as the shipping box, or without the shoe box.
  • Damage caused by improper use, cleaning, or storage.
  • Shoes that have been altered, repaired, or resoled.
  • Requests made more than 30 days after delivery.

Exchanges

Exchanges are free and unlimited. Swap size or style as many times as you need until the fit is right, with a prepaid UPS label in both directions. If the new pair costs more, we will send you a payment link for the difference; if it costs less, we refund the difference. Exchanges are subject to availability — if your size is sold out, we will refund you instead.

Refunds

Once your return reaches us in Orlando, we inspect it and issue your refund within 5–7 business days, to the original payment method. Your bank may take a few additional days to post it to your account.

Refunds cover the price of the products returned. Original shipping charges are not refunded, unless the item arrived damaged or defective, or was not what you ordered.

Damaged, defective, or wrong item

Email info@coccomiami.com within 30 days of delivery with your order number and a few photos. We will send a prepaid label and either replace the pair or refund you in full, including shipping. No inspection fee, and no waiting on a factory report.

Return address

Cocco Miami LLC
7131 Grand National Drive, Suite 103
Orlando, FL 32819
United States

Please request a return label before shipping. Returns sent without one may not be processed.

Questions? Write to us at info@coccomiami.com.